Refund policy

We are a small label and check/pack every order by hand. For this reason, we do not offer returns or cancellations.

Important: Statutory mandatory claims remain unaffected. If an item is defective, delivered incorrectly, or damaged in transit, we will resolve the issue.

How to proceed (within 5 days of delivery):

  • Order number
  • Photos/short description of the defect
  • Packaging & product (in case of transport damage) to support@byten.ch

Solution in case of confirmed defect (no cash refund):

  • Replacement of the same product; or
  • Exchange for another product of equal value (immediately or via credit note).

A refund of the purchase price will not be made, as far as legally permissible and as long as replacement/exchange is possible and reasonable.

Notes

  • Worn, washed, or damaged items are excluded from defect processing (unless the defect already existed upon receipt).

  • Personalized or hygiene-related products (e.g., underwear) are generally excluded from returns – except in case of defects.